Mumbai +91 22 22 693 747 contact.us@evflomobility.com
Mumbai +91 22 22 693 747 contact.us@evflomobility.com

Term Conditions

  • EvFlo is inter alia in the business of but not limited to owning and/or operating, maintaining, electric vehicle charging stations.
  • By entering into this EvFlo Mobility Account Agreement (“Agreement”) with EvFlo, you may use the EvFlo Mobility Mobile Application, the electric vehicle charging stations which are on EvFlo’s network, and purchase any other related products or services offered by EvFlo including radio frequency identification card(s) known as “EVFLO Charge RFID Cards” or “RFID Cards” that give access to charging stations on EvFlo’s network (collectively, “Services”).
  • For accessing or using the Services, you agree to be bound by the terms of this Agreement. Please read this EvFlo Mobility Account Agreement carefully.
  • If an EvFlo Mobility Account Application is being submitted by you in connection with an offer or program (“Program”) offered by EvFlo in conjunction with one of its partners (each, a “Program Partner”), you acknowledge and agree that any additional program-specific terms and conditions made available to you shall apply to your participation in such Program (“Program Terms”). To the extent there is a conflict between this Agreement and any Program Terms, the Program Terms shall control as it relates to your participation in the Program.
  • By entering into this Agreement, you agree to pay all the fees (“Session Fees”) for access to a charging session initiated by you, or through the use of your RFID Card in any manner, including, without limitation, with your RFID Card at a station, remotely by a customer service agent at your request or using an application embedded in but not limited to any smart phone or similar technology.You further agree to use your RFID Card andEvFlo Mobility Mobile App solely in accordance with instructions provided to you by EvFlo and in compliance of all applicable laws and regulations, as well as any policies and rules of the owner of the EvFlo Enabled Charging Station and/or the owner of the property on which the EvFlo Enabled Charging Station is located.

    You shall promptly update online any changes to your name, email address, mailing address, PIN Code, GSTIN details, telephone number and payment gateway related information when that new information is first known. You remain liable for all Session Fees billed to your account until you have notified EvFlo Customer Service of any changes in your RFID Card or until you have cancelled your account.

    In case you are an employee, associate or consultant of any organisation to which we have extended our Services directly or indirectly, an option may be given to you vto use your corporate profile (in addition to your public profile) for availing the Services. All information shown to you as a corporate profile user including your profile information, charger related information and payment mechanism information will be controlled by the corporate admin user of your organisation, and EvFlo shall not be responsible for any information shown on the EvFlo Mobility Mobile App for your corporate profile.

  • If you wish to submit a complaint regarding a particular transaction charged to your EvFlo Mobility Account, you shall notify EvFlo within 7 days of the date of the transaction by writing to us at evflocare@evflomobility.com. The complaint shall clearly indicate the type of error in the transaction. Complaints regarding incorrect charging costs are processed and determined by EvFlo. If and when a complaint is accepted, EvFlo shall compensate you for the amount without delay. If the complaint is rejected, EvFlo will inform you of the result within 90 days from the receipt of written complaint.
  • EVFLO Charge RFID Card orEvFlo Mobility Mobile Application may be used to pay Session Fees on any publicly accessible EvFlo Enabled Charging Stations, and on any private EvFlo Enabled Charging Station you are allowed to use. In the case of charging through EvFlo Mobility Mobile Application, before the initiation of your charging session, based on your charging requirement inputs, you will be informed through the EVFLO Charge Mobile App about the estimated amount for the session. When using your EVFLO Charge RFID Card or EvFlo Mobility Mobile Application for payment of Session Fees, a record of your transaction will be created. Session Fees will be charged to your account in accordance with the price configured as per the actual consumption which may be different from the estimated amount informed through theEvFlo Mobility Mobile App. It is your responsibility to be aware of the price charged for access to the applicable EvFlo Enabled Charging Station. It is your responsibility in full without any prejudice that, if you use, or any reason you allow another person to use, your EVFLO Charge RFID Card or the EvFlo Mobility Mobile Application on any EvFlo Enabled Charging Station, you agree to pay the fees specified in that regard.
  • For availing the Services, you shall select one of the payment mechanisms offered by EvFlo. You shall be providing appropriate payment information to enable EvFlo to receive due amount against Transaction and create a valid invoice for the Transaction. You shall be depositing from time to time prepaid amounts towards your account balance and the Session Fees associated with your charging session will be deducted from that balance.
  • You authorize EvFlo to, from time to time, deduct amounts payable towards Session Fees from your account. For a charging session to be successfully initiated, your EVFLO Charge Account must have a minimum balance in excess of INR 150 of the estimated amount of your Session Fees as informed through the EvFlo Mobility Mobile App. You shall ensure that the registered payment mechanism is valid and that it has sufficient balance. In case payment cannot be processed and the balance in your account cannot be deducted, we reserve the right to close your EvFlo Charge Account. EvFlo further has the right to require payment directly from you in case of any negative account balance. You may opt to use the EvFlo Mobility Account, which is also known as “EVFLO Charge Account”, to pay for the Services. Any money deposited in theEvFlo Mobility Account will be non-refundable, non-transferrable and may only be used to pay for the Services.
  • If a EVFLO Charge RFID Card fails to operate for reasons other than abuse or improper use and is returned to the EvFlo Customer Service Centre, EvFlo will replace that EVFLO Charge RFID Card at no charge.
  • If a EVFLO Charge RFID Card or mobile phone with EVFLO Charge Mobile Application installed is lost or stolen, please report such loss or event online, immediately (by deleting your card from your EVFLO Charge Account), or, if you do not have access to the internet, inform EvFlo Customer Service immediately (see contact information at the end of this document). You remain liable for all Session Fees initiated with your EVFLO Charge RFID Card or through theEvFlo Mobility Mobile Application until such notification.
  • Your EVFLO Charge RFID Card and EvFlo Mobility Mobile Application usage is subject to the terms of the EvFlo Mobility Privacy Policy. Please visit https://www.evflomobility.com for further details.
  • You are responsible for all use of theEvFlo Mobility Mobile Application under your user name. You agree that, while EvFlo has attempted to provide accurate information on theEvFlo Mobility Mobile Application as far as possile, such information may change frequently and in no event will EvFlo be responsible for the accuracy, usefulness or completeness of any information, materials or other content on theEvFlo Mobility Mobile Application, or that any such information, materials, or other content is the most up-to date whatsoever.
  • EvFlo uses all reasonable efforts to ensure that the availability of EvFlo Enabled Charging Stations can accurately be tracked in EvFlo Mobility Mobile Application, but cannot guarantee or assure that the charging stations will be available for provision of Services at any given point of time, and expressly disclaim any warranty of availability of the EvFlo Enabled Charging Stations at any point of time as displayed in the EvFlo Mobility Mobile Application.
  • Please Note when you add money to your EVFLO Charge Account, GST of 18% will be levied and hence, the actual amount debited in the account will be the amount of money left after deducting the TDS. Therefore, to avoid double taxation, no GST will be levied on payment for your charging session while using EVFLO Charge Account. Any other taxes if applicable, will be charged the your account
  • Either Party may terminate this Agreement at any time without assigning any reason. Following any termination, you remain responsible for payments owed under this Agreement. If such unpaid charges are not promptly remitted, you may become liable for additional service charges, fines, or penalties, and you may be subject to collection actions for any unpaid balance. Past due amounts will bear interest at the rate of one and one-half percent (1.5%) per month from the due date, or the highest rate permitted by law, unless the client adheres to payment terms as stated above.
  • EvFlo reserves the right to change the terms of this Agreement at any time by providing written notice to you, which, for these purposes, shall include an email sent to the email address you have on file with EvFlo. You agree that all changes become applicable to you when you use EVFLO Charge RFID Card or EvFlo Mobility Mobile Application after that date.
  • YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. THE EVFLO CHARGE RFID CARDS, EVFLO ENABLED CHARGING STATIONS AND THE EvFlo Mobility MOBILE APPLICATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EVFLO EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
  • You agree to indemnify, protect, and hold harmless EvFlo and its directors, officers, employees, agents and distributors, and Program Partners and entities on whose premises the EvFlo Enabled Charging Stations are installed, and their respective directors, officers, employees and agents (collectively, the “Indemnified Parties”) from the following but not limited to all liability for any loss, damage or claim arising from or related to your misuse or misapplication of the Services, damage to the charging station or damage to the charging station premises, or otherwise for any breach of the terms of this Agreement.
  • YOU EXPRESSLY UNDERSTAND AND AGREE THAT NEITHER EVFLO NOR ANY PROGRAM PARTNER SHALL BE LIABLE FOR, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF ANTICIPATED PROFITS, LOSS OF REVENUE, DIRECT OR INDIRECT COSTS OF CAPITAL OR COSTS INCLUDING BUT NOT LIMITED TO COSTS CONNECTED WITH INTTERPTION OF OPERATION, LOSS OF ANTICIPATED SAVINGS, GOODWILL, USE, DATA OR OTHER TANGIBLE/ INTANGIBLE LOSSES (EVEN IF EVFLO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF OR IN ANY MANNER CONNECTED WITH THE SERVICES.
  • You agree that none of the Indemnified Parties will incur any obligation or liability for any such loss, damage or injury to the maximum extent allowable by law.To the maximum extent allowed by law, you agree to, and hereby do, release the Indemnified Parties from all loss, damage, or injury whatsoever, known or unknown, whether arising in tort or contract or otherwise arising out of or in any manner connected with the Services, including the use of the EvFlo Enabled Charging Stations.
  • This Agreement is to be construed according to the laws of India. You agree that any dispute over privacy or the terms contained in this privacy policy will be governed by the laws of India and All disputes arising in connection with the use of EvFlo products or services , shall be finally settled and governed by the provisions of Arbitration and Conciliation Act, 1996. The arbitration panel shall consist of three arbitrators, one to be appointed by each Party and the third arbitrator shall be appointed by the two appointed arbitrators. The third arbitrator shall serve as a chairman. The award of the arbitral tribunal shall be final and binding on both Parties. The place of arbitration shall be Mumbai, India. The proceedings shall be conducted in English language.
  • Contact us at +9122 22 693747 or write to us at evflocare@evflomobility.com if you have any questions.